Terms and Conditions

Estimate/Quotation

1. Estimates are given based on information provided prior to visit, this is not a final quotation. Final quotations will be given following a visit of the property and subsequent survey.
2. Our quotation does not include the following:
   • Dismantling and re-assembling of furniture, unless agreed on survey.
   • Disconnecting or reconnecting appliances including white goods and televisions.
   • Taking down blinds or curtains.
   • Taking up or re-laying any form of flooring.
   • Removing items from a loft, unless agreed on survey.
   • Dismantling and re-assembling garden furniture or structures, unless agreed on survey.
   • Any item we deem cannot be removed safely without risk of damage to the item or surroundings.
3. Any quotations are valid for 30 days.
4. We reserve the right to amend our final quotation in the following circumstances:
   • We have to collect or deliver goods above a first floor level or below ground level having not previously declared in the original survey.
   • We supply any additional services including moving or storing extra goods.
   • The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods.
   • The approach, road or drive is unsuitable for our vehicle(s) to load and unload within a reasonable distance to the doorway.
   • We have to pay parking charges or fines for illegal parking in order to carry out services on your behalf.

Goods not suitable for removal and/or storage

1. Stolen goods and drugs. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, passports, stamps, coins, or goods or collections of any similar kind.
2. We reserve the right to refuse on site the removal and storage of any items we deem to be potentially dangerous, damaging or explosive.
3. We reserve the right to refuse on site the removal and storage of any items we deem to be hazardous to health, dirty or unhygienic or likely to attract vermin or pests.
4. Goods which require special licence or government permission for export or import.
5. Any animals, insects or plants.

Your responsibility

1. Declare any items of exceedingly high value prior to removal.
2. Ensure that adequate parking and access is available at both the collection and delivery address.
3. To ensure there are no delays in gaining access to the collection and delivery address. We reserve the right to charge a fee of £40 per hour if our team are forced to wait for entry.
4. Be present or represented throughout the removal process.
5. Disconnect all appliances and electrical goods.
6. Empty, defrost and clean fridges and freezers.
7. Ensure that all domestic and garden appliances are drained of any excess fluid.

Ownership of goods

1. You guarantee that; the goods to be removed and/or stored are your own property and are free of any legal charge.
2. If the goods are not yours; you have the full authority of the owner or anyone having a legal interest in them and you have made the owner fully aware of these terms and conditions and they have agreed to them.
3. You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement above in ‘1.’ or ‘2.’ (Section – Ownership of goods) is untrue.

Payment

1. Payment is required in full by cleared funds in advance. In default of such payment we reserve the right to refuse commencement of removal and/or storage until such payment is received.
2. Storage charges are calculated on a day rate and are required by cleared funds in advance.

Cancellation charges

Day of the move: You will be liable for the full agreed amount.

1-3 days before the move: You will be liable for 50% of the agreed amount.

4-7 days before the move: You will be liable for 25% of the agreed amount.

8+ days before the move: No charge

Our liability for loss and damage

1. We only accept liability for items damaged due to our negligence while in our possession, and not for items deemed to have been damaged due to dilapidation prior to our arrival.
2. We do not accept liability for damage to the contents of a box, parcel, package, carton, or similar container that has not been packed by ourselves.
3. We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies.
4. We do not accept liability for lost or damaged items where we engage an international transport operator, shipping company or airline to convey your goods to your destination. We do so on your behalf, and are subject to the terms and conditions set out by that carrier.
5. If we cause damage as a result of moving goods under your express instruction, against our advice, we shall not be liable for any damage which results.
6. If we are responsible for causing damage to your premises, property or other goods submitted for removal and/or storage, this must be brought to our attention before our team leave the premises. We will not be liable for any claims made after the fact for damage or loss of items.

7. We do not accept liability for any delays due to adverse weather or other such events outside of our reasonable control.
8. We do not accept liability for damage as a result of normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
9. We do not accept liability for electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10. We do not accept liability for damage of any goods which have a pre-existing defect or are inherently defective.
11. We do not accept liability for damage of any floor coverings, pathways or driveways.
12. We shall not be liable for loss or damage if there is other workmen at either the collection or delivery addresses unless it is proved beyond reasonable doubt that our staff were responsible.

Transit liability

1. Any transit times quoted are estimated and based upon information you have provided. Transit times may vary due to a number of factors outside our control and we will not be liable for any delays.
2. If through no fault of ours we are unable to deliver your goods, we will take them into storage at your expense.

Our right to hold/sell your goods

We have a legal right to hold goods until the customer has paid all outstanding charges. While we hold the goods you will be liable to pay all storage charges. If payment is not forthcoming within three months we reserve the right to sell or dispose of some or all of the goods. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we will seek to recover the balance from you as well as charges we incur as a result.

 

JME Removals

Unit C, The Old Bakery

Chambercombe Road

Ilfracombe

Devon

EX34 9PH                                                                                               

 

07367 469668 / [email protected]                                       JME Removals Terms and Conditions